Safebound Space Check Privacy Notice

What the account collects

Creating a Safebound account requires first name, last name, contact phone number, email address, a password, and six-digit email-code verification. The email must be confirmed. Supabase Auth manages account identity, email confirmation, password authentication, recovery codes, and provider session state; Safebound keeps the temporary session-bound email-verification receipt. Authenticator apps and text-message sign-in are not used. Safebound stores the required profile names and contact phone number, along with a dated record of the service terms and account notice you accepted. The optional marketing choice is recorded separately and starts off.

Origin and destination ZIP codes are optional move-plan fields; they are not required profile fields. We do not infer account ownership, a lead request, or marketing permission from a ZIP code, an email match, or an existing device plan.

For new accounts created from September 23, 2026, a contact phone number is required. Existing accounts can continue to sign in. This is a contact detail you provide, not a verified phone identity or a text-message sign-in method. Providing it does not enroll you in promotional messages.

How account and security information is used

We use account information to create and secure access, verify email, keep private plans tied to the correct account, honor service choices, and provide account support. Confirmation, sign-in, password-reset, and recovery messages are service or security communications. We may also contact you about your move, estimate, or reservation as described below. Promotional communications remain a separate choice.

Safebound uses a secure sign-in cookie and temporary server-side session information to keep you signed in. Sign-in uses a password and an email verification code. Password recovery requires a valid code sent to the account email, followed by a new password and a fresh sign-in. Authenticator apps and text-message sign-in are not used. Contact Safebound support if you cannot access your account email.

How we contact you

Safebound may use the contact details you provide when creating an account or planning your move to reach you by phone call, email, or text message. We may follow up about your account, moving plans, estimate, reservation or booking, documents, or a question or request you submit. We only call or text a phone number you have provided. Message frequency varies; message and data rates may apply. Authorized Safebound staff and our communications providers use these details for the applicable communication.

Signup and acceptance of this notice do not enroll you in promotional messages or authorize automated or prerecorded marketing calls or marketing texts. Your optional marketing choice is recorded separately and starts off. You can tell us your preferred contact method or ask us to stop a type of contact at Info@safebound.com or (561) 617-8716, and unsubscribe from marketing emails using the email's unsubscribe option. Necessary account and security messages may continue while we provide your account.

Private plans, device saves, and public links

A plan you deliberately save to your account may include the inventory and truck choices, planning details, notes, manually entered quote summaries, and optional origin or destination ZIP codes you put into that plan. Supabase stores the private account plan. Your active account workspace saves changes automatically and restores them when you sign in on another device. A recovery copy on the device keeps unsaved edits associated with the same account; conflicting versions require your choice. A device-only guest plan is not silently uploaded; importing it requires an explicit review and choice. Creating an account does not automatically link earlier quote submissions or moving-company job records by email.

A public share link contains only the bounded snapshot you review, such as the item list, truck choice, and planning summary. People who have a valid link can view that snapshot. It excludes your account name and email, ZIP codes, private notes, chat history, and quote originals. Quote Library documents and evidence stored on a device are separate from account-plan saving.

Submitted quotes and contact requests

Quotes submitted through Check or Quote Library are processed for comparison and may be reviewed by authorized Safebound staff. Submitted PDF, image, and text originals may be stored privately for up to 365 days; pending or abandoned files expire sooner. Structured quote details and source-linked results may be kept for up to 24 months to operate and improve comparisons. The available saved-document or quote-library deletion receipt can remove a submission sooner; contact us if you no longer have receipt access. We never sell submitted quote information.

Details given in a separate contact or lead request are used for the email or follow-up you request and may be kept for up to 24 months. That contact-request period does not define retention for your Supabase account, email-verification records, private plans, or service-consent record. The account and move communications described above are separate from an optional marketing choice.

Photos, Talk, Voice, and AI processing

Room photos and quote images or text are sent to Anthropic during analysis. Safebound does not archive room-photo files used for inventory; the item list you confirm may be part of a plan you explicitly save. Submitted quote originals follow the quote retention policy above. Avoid including sensitive details that are not needed for your inventory or comparison.

Talk sends your message and recent conversation context to Anthropic. When a signed-in customer asks in Talk or Your Move about a linked move, Anthropic may also receive approved customer-visible estimate and move details linked to that account, including the estimate summary, inventory, pickup and delivery details, booking or deposit status, and approved Operation Details. The linked-record context excludes internal staff or representative notes; text the customer pastes into the message is part of the Talk message. Voice sends audio to Groq for transcription, then the transcript follows the Talk path. AI responses can be incomplete; contact a person for account, price, safety, or move-specific decisions.

Service providers

Supabase provides account authentication and stores account profiles, service-consent receipts, and private plans. Netlify hosts the app, server functions, temporary account sessions, and private document storage. Neon stores structured quote, lead, and analytics records. Cloudflare provides bot protection; Resend sends requested lead email; and a private malware scanner checks PDFs before they may be retained. Account confirmation and security emails are service messages, separate from a requested lead email or optional marketing choice.

Anthropic processes the submitted photos, quote content, and Talk context described above; Groq transcribes Voice audio. Optional Microsoft Clarity is described below. We use these services to operate the features you choose, subject to the information flow described in this notice.

When the Google map is available in Your Move, displaying it sends the pickup and delivery addresses from your approved linked move to Google. Choosing Open route also sends those addresses to Google Maps. The map is a route overview, not live vehicle tracking or a promised carrier route or delivery time.

Analytics and public-page choice

After acceptance of the service terms, limited first-party analytics record app routes and feature interactions with hashed network and session identifiers for up to 13 months. We honor browser Do Not Track and Global Privacy Control signals. The account signup choice is not consent to optional public-page recordings or marketing.

Microsoft Clarity is optional on public Guides or information pages only. If separately allowed in those pages' Settings, it may collect masked recordings and click maps. It is off by default and excluded from the interactive app, shared plans, and manual worksheet. Do Not Track and Global Privacy Control prevent loading; you can change or withdraw the choice in the public page's Settings. Accepting service terms does not turn Clarity on.

Retention and data requests

The quote-original, structured-quote, separate contact-request, and first-party analytics periods above are specific to those records. Account, private-plan, email-verification, and service-consent information is kept while the account is provided and as needed for necessary service operations or applicable obligations; those older periods do not automatically apply to account records. We do not promise that resetting a device or closing a browser erases server, provider, or backup records.

You can choose Delete Account in the account panel. Deletion requires recent identity verification and an explicit confirmation. It removes your Space Check sign-in identity and account-owned profile, private saved plans, preferences, and consent receipts, and revokes account access. It does not cancel your move or erase separate booking, estimate, payment, quote-submission, or legally required business records. Device-only data and public snapshots already shared are separate; clearing or resetting the app removes saved state on that device only.

To request access, correction, or deletion of other information Safebound controls, email Info@safebound.com. Safebound will verify the request and review the relevant records and any applicable operational or legal exceptions before acting. Provider backups may expire on their own retention schedule rather than immediately. Account export is not available in the app; legacy quote-submission deletion receipts remain a separate route.

Children and how to reach us

Space Check is not directed to children under 13. Do not submit a child's personal information through photos, documents, Talk, or Voice.

Safebound Logistics LLC, doing business as Safebound Moving & Storage, is at 6051 Southern Boulevard, Suite 400, West Palm Beach, FL. Email Info@safebound.com or call (561) 617-8716 for questions about this notice.